Privacy Policy

This Privacy Policy explains how CaloLift (“we”, “us”, “our”) collects, uses and shares information when you use the CaloLift mobile application and the calolift.com website (together, the “Service”), and the choices and rights you have. Please read it carefully.

We use your information to provide and improve the Service. We do not sell your personal information, and the Service contains no third-party advertising.

Information we collect

Information you provide

• Account information: your email address.
• Profile information: such as your first name, age, sex, height, weight, goals, activity level, dietary preferences and allergies.
• Content you log: meals and their nutrition values, meal photos, water intake, weight entries, body measurements, progress photos, workouts, routines, and the messages you send to the AI coach.
• Communications: the information you give us when you contact us or join our waitlist.

Health information

With your permission, the app can connect to Apple Health (on iPhone) or Health Connect (on Android). If you connect it, the app may read your steps, active and resting energy, walking and running distance, exercise time, sleep, resting heart rate and weight, and may write the meals, water, weight and workouts you log in CaloLift. Weigh-ins read from it (for example from a connected scale) are added to your weight log in CaloLift. Nothing is read or written until you give permission, and you can withdraw it at any time in the app or in your device settings.

Progress photos

If you add progress photos, they are stored privately in your account and only you can see them. They are not processed by AI, not used for any other purpose and not shared. Before a photo is uploaded, the app removes its embedded information, such as location. You can delete any photo at any time, and all of them are deleted with your account.

Information collected automatically

• Usage data: how you interact with the Service, such as the features you use.
• Device data: such as your device type, operating system, app version, language, time zone and IP address.
• Diagnostic data: crash and error reports.
• Notification data: if you allow notifications, an identifier that lets us deliver them to your device.

Purchases

Subscriptions are purchased through the Apple App Store or Google Play. We receive information about your subscription status, but we never receive or store your payment card details.

Device permissions

Some features need access to your camera or photo library (to add a meal photo or a progress photo), your microphone and speech recognition (to log a meal by voice) or notifications. Speech is converted to text by your device’s speech recognition service; we do not receive or store audio recordings. You can turn any of these permissions on or off at any time in your device settings.

How we use your information

We use the information we collect to:

• provide, maintain and improve the Service;
• create and manage your account;
• calculate your targets and show your progress;
• provide AI-powered features such as nutrition estimates, meal ideas and coaching;
• manage your subscription;
• send you the notifications and reminders you have turned on;
• monitor how the Service is used, and detect and fix problems;
• keep the Service secure and prevent misuse;
• respond to your requests and comply with legal obligations.

If you are in the European Economic Area or the United Kingdom, we process your information because it is necessary to provide the Service you asked for, because you gave your consent (for example for health information and notifications), because we have a legitimate interest in keeping the Service secure and improving it, or because the law requires it.

AI features

Some features use artificial intelligence to estimate nutrition, suggest meals and answer your questions. To provide them, the content you submit (such as a meal photo, a description or a message) and relevant information from your account are processed by third-party AI service providers acting on our behalf. They are not permitted to use this content to train their models.

Results produced by AI are estimates and may be inaccurate. You can review and edit them before saving.

How we share your information

We may share your information in the following situations:

• With service providers that help us operate the Service, such as hosting and data storage, AI processing, analytics and diagnostics, email delivery, subscription management and notification delivery. They may use your information only to provide their services to us.
• With Apple and Google, when you buy a subscription, receive notifications or choose to connect Apple Health or Health Connect.
• For legal reasons, if required by law or a valid request from a public authority, or to protect our rights, our users or the public.
• In a business transfer, such as a merger, acquisition or sale of assets. We will tell you before your information becomes subject to a different privacy policy.
• With your consent, for any other purpose you agree to.

You can ask us which service providers currently handle your information by writing to support@calolift.com.

Health information

Information from Apple Health or Health Connect is used only to provide the features of the Service to you. We do not use it for advertising or marketing, we do not sell it, and we do not share it with third parties other than service providers that process it on our behalf to deliver the features you use.

How long we keep your information

We keep your information for as long as your account is active and as needed to provide the Service. When you delete your account, we delete your personal information, except where we need to keep limited information to comply with legal obligations, resolve disputes or enforce our agreements. Usage and diagnostic data is generally kept for a shorter period.

International transfers

Your information may be processed in countries other than the one where you live, where data protection laws may be different. When we transfer information, we take steps to make sure it remains protected in line with this Privacy Policy and applicable law.

Your rights and choices

• You can see and edit your information at any time in the app.
• You can delete individual entries, or your whole account, from the app. See Delete your account.
• You can turn usage analytics off in the app’s settings.
• You can turn notifications off, or disconnect Apple Health or Health Connect, in the app or in your device settings.

Depending on where you live, you may also have the right to access your information, correct it, delete it, receive a copy of it, restrict or object to its use, and withdraw your consent. To exercise these rights, write to support@calolift.com from the email address of your account. We will answer within one month. You also have the right to complain to your local data protection authority.

Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security.

Children

The Service is not intended for anyone under the age of 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, please contact us and we will delete it.

Links to other websites

The Service may contain links to websites that we do not operate. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date. If a change is significant, we will let you know in the app or by email before it takes effect.

Contact us

If you have any question about this Privacy Policy, you can contact the CaloLift Team by email: support@calolift.com.